Pulse — Customer Success

Net Revenue Retention

—

↑ +3.2pp vs last quarter

Avg Health Score

—

↑ +5 pts month-over-month

Churn Rate (ARR)

—

↓ −0.8pp improvement

At-Risk ARR

—

↑ +$18k needs attention

Account Health

View all →

Account	Plan	Health	Status	CSM
Axiom Logistics	Enterprise	88	Healthy	Sarah M.
Orbit Finance	Enterprise	81	Healthy	James T.
Halcyon SaaS	Enterprise	93	Healthy	Elena R.
NovaSpark	Growth	54	At Risk	Sarah M.
Meridian Labs	Growth	61	At Risk	Elena R.
Verdant Systems	Growth	47	At Risk	Sarah M.
Cascade Retail	Starter	29	Churning	James T.

Activity Feed

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🚀

Axiom Logistics expanded to 50 seats (+$24k ARR)

2 min ago

🔴

Cascade Retail opened P1 ticket: data sync broken

18 min ago

⭐

Halcyon SaaS submitted NPS: 9/10 — "Best tool in our stack"

1 hr ago

📅

QBR scheduled with Orbit Finance for Jun 3rd

3 hr ago

⚠️

NovaSpark 14-day login gap — trigger outreach

5 hr ago

✅

Meridian Labs completed onboarding (7/7)

Yesterday

Upcoming Renewals

30-day view

Orbit Finance

Renews Jun 1 · 5 days

$120k

Low

NovaSpark

Renews Jun 8 · 12 days

$36k

Medium

Cascade Retail

Renews Jun 14 · 18 days

$18k

High

Verdant Systems

Renews Jun 22 · 26 days

$48k

Medium

Axiom Logistics

Renews Jun 30 · 34 days

$240k

Low

Portfolio Breakdown

by ARR

Enterprise52%

Growth31%

Starter17%

Health Distribution

Healthy (≥70)68 · 55%

At Risk (40–69)41 · 33%

Critical (<40)15 · 12%